Q. If there is anything wrong with your delivery/order, when should you notify KiraanaDelivery?

A. Immediately. You should send an e-mail to KiraanaDelivery@gmail.com right away as you notice the problem or concern with your order/delivery. Also, we highly recommend taking pictures and including them as part of your e-mail to strengthen your situation. Also, in case you can't do it right away, we recommend you get your concerns sent to our e-mail address no later than 48hour from receiving your delivery. Thank you for your understanding and hope you understand our reasons for asking to report problems right away as we are in the food business, and we would love to help you in every situation. 

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Q. How do I know if you ship to my location?

A. Please refer to our Delivery Info tab to verify if we deliver in your city/town/zip code and timing of delivery.

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Q. How do I know what day you will ship the order?

A. Please refer to our Delivery Info tab to verify delivery days/timing in your city/town/ zip code. Please note that any order placed on or before 3 pm will be delivered on the same day and any order received after 3 pm will be delivered on the next scheduled day.

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Q. What happens if the item runs out of stock after the order has been placed?

A.  One of our fulfillment team members will reach out to you via phone and give you a list of options as a replacement. 

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Q. How do I know when the shipment will arrive?

A. Most of the orders will attempt to deliver Next Day. Usually, orders will be delivered between 11:00 AM to 9 PM. Orders placed before 03:00 PM will be attempted to be delivered on the next day and orders after 03:00 PM will be delivered the following scheduled day. On scheduled day drivers may come any time between this time window. We will usually give you a call 15-30minutes before arriving at your doorsteps. 

 

Q. Do I need to stay home to receive the shipment?

A. Yes, we expected you to receive the order. If it’s not possible to please leave us a note to drop the parcel at your doorstep. You can add a comment while placing orders. In case you forget to add the note, please feel free to e-mail us at KiraanaDelivery@Gmail.com as soon you come to know and our team will be happy to give you a call and accommodate for your special circumstance.

 

Q. Is it possible to drop the parcel at the security desk in case I am not available to pick?

A. Yes, please leave us the note and will hand over the parcel at the security desk. We assume that you understand the risk for frozen and or dairy product contamination if kept at room temperature if your order contains such products.

 

Q. What if I need to rush out and unable to receive the shipment?

A. Please inform us before 3.30 pm (before we dispatch) and will deliver the order on the next scheduled delivery day without any extra charges. In case it's a last-minute emergency, please feel free to e-mail us at KiraanaDelivery@Gmail.com as soon you come to know and our team will be happy to give you a call and accommodate for your special circumstance.

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Q. What if I need to rush out and unable to receive the shipment or inform you?

A. We will redeliver the order with Extra Delivery Charges on the next scheduled delivery day. If it was an emergency for a valid reason we may be able to waive 2nd attempt delivery charges.

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Q. What is the return/refund/cancellation policy and how does it work?

A. To find more about the return and cancellation policy please click here. Cancellation - If your cancellation request is on the day of delivery then the order will be subject to a $20.00 fee. In order to gain a full refund, your cancellation notice must be 24 hours before the scheduled delivery window. 

Currently, due to the COVID-19 pandemic for the safety of our customers and employees, we are temporarily NOT accepting any returns once the order has been delivered to the customer's requested destination. 

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